Frequently Asked Questions

SHIPPING INFORMATION

Delivery charge is based on city selection and it is automatically calculated on the checkout page.

Delivery varies depending on location and item purchased. It can be from 3 days up to 15 days.

You can track your order by contacting our customer support over email at info@nesraf.com and providing your order number and full name, or through our facebook or Instagram inbox messaging. 

No, your orders will not be charged any customs or duty fees. You will always pay the amount of your invoice.

No, we currently only ship and deliver inside Libya.

RETURNS & REFUNDS

We offer 3 days return incase the item/s received does not match the item ordered.

We do not ship internationally.

You can contact our customer support at info@nesraf.com for assistance.

No, your orders will not be charged any customs or duty fees. You will always pay the amount of your invoice.

We offer return and full refund incase the item/s received does not match the item ordered.

We’re Here to Help ! Contact us

Main Menu